All orders placed will be confirmed subject to availability. You will be notified via email once your order is confirmed and an invoice will then be issued for payment.
Upon confirmation of order you will be issued an Order Summary via email. It is your responsibility to check the details on the summary and advise if you require any changes. These changes will be assessed and if possible will be catered for.
Any extra beverages served at your event above the quoted amount will be charged post event at $2.20 inc GST per beverage.
MY BARISTA reserves the right to add a surcharge for weekends, public holidays and hours serviced before 7am and after 5pm on any day.
It is the client’s responsibility to establish with the venue if an External Supply Charge will apply. This charge is to be paid by the client directly to the venue prior to the event and is seperate from any of MY BARISTA’s charges.
ORDERING AND PAYMENT OPTIONS
How do I login to my account and place an order?
Go to our website: www.mybarista.com.au;
To login, click the “My Account” button located at the top right-hand corner, and enter your email address and password. If you have forgotten your login details, please contact us and we will reset your account.
Credit Cards: Mastercard, Visa, Amex.
Bank transfers made to:
Summer Wind Pty Ltd trading as MyBarista
Deposits, Refunds and Cancellation Policies
MY BARISTA services require 100% pre-payment. Variations to this policy are subject to approval by MY BARISTA prior to your event date.
Should our services be cancelled, the following conditions apply:
Cancellations must be made no later than 48 hours before the event date to receive a full refund.
Cancellations must be made no later than 24 hours before the event date to receive a 50% refund.
No refunds will be given for the difference between the original quoted/invoiced amount and the actual amount of beverages/food consumed at your event.
Please allow 24 hours to process your order before your event date.
MY BARISTA reserves the right to cancel the supply of our service due to the location access requirements not being met.
Customers are responsible for ensuring the event location provides level access or lift access to the site for delivery of coffee carts.
If cancellation is required, our cancellation/refund policy is applied.
Breakage or loss of any equipment hired will be charged to the client at retail prices for it’s replacement. Delivery charges may apply.
Staff rates are charged on a minimum of three hours plus travel time from Sydney CBD to and from your event location.
Any additional hours worked by the staff at your event, as a result of, changes to the planned run of events will be charged to the client post event at the hourly rate of $50 plus GST.